Can Caesarstone Porcelain™ be repaired if it is damaged?

Absolutely, chips are certainly repairable. The technology is advancing as more products are being produced more commonly. At Caesarstone we use third-party companies to perform repairs.

Can I stand on my Caesarstone® benchtop?

Always refrain from placing excessive weight on your Caesarstone® benchtop. Excessive weight can also have an impact on the underlying cabinet structure.

How durable is Caesarstone®?

Caesarstone® is resistant to all kinds of cracks, chips, scratches, and stains. However, like most materials, excessive force, high point loads, pressure or heat may cause damage to the surface. Like all surface materials, Caesarstone® should be treated with care.

Do I need to reseal my Caesarstone benchtop?

Caesarstone® surfaces come factory finished to a high lustre. Due to Caesarstone’s high density and non-porous qualities, normal cleaning with a damp cloth will keep your Caesarstone® surface looking like the first day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner such as Caesarstone® Cream Cleanser available to purchase from our Online Shop or for further detailed information on cleaning, refer to the Care & Maintenance page.

Do the Caesarstone® Concrete Finish designs require extra maintenance?

The Caesarstone® Concrete Finish designs are just as stain and scratch resistant as our polished surfaces. However, the Concrete matte finish doesn't disguise marks as well as the polished designs, meaning more regular cleaning may be required using the Caesarstone® Spray Cleaner for daily use and Caesarstone® Cream Cleanser to provide a thorough all-over surface clean. Importantly, thoroughly rinse off the Cream Cleanser after cleaning. It's extremely important that a Caesarstone® Concrete benchtop is only ever wiped down using a clean cloth solely for that purpose. Don’t use a cloth used to wash dishes as it may impart oils and other contaminants to the concrete finish surface. Caesarstone's cleaning product range can be purchased from our Online Shop .

How do I clean my Caesarstone® benchtop?

Caesarstone® surfaces require very little maintenance to keep them looking like new. For every day, routine cleaning of Caesarstone®, we recommend wiping the surface with warm soapy water (a mild detergent) and a clean damp cloth or use our convenient Caesarstone® Spray Cleaner. Do not use the cloth you use to wash the dishes, as it may transfer oils and other contaminants to the Caesarstone® surface. As Caesarstone® is virtually non-porous, it will keep its lustrous gloss and ultra-smooth surface which never needs polishing or sealing. Never attempt to polish the surface and avoid prolonged rubbing in one spot when cleaning. To give your Caesarstone® surface a thorough clean or for removal of extra stubborn marks or spills, we recommend using Caesarstone® Cream Cleanser . We suggest using this cleaning process regularly depending on the amount of traffic, use and surface application. For further detailed information, visit Care & Maintenance . Caesarstone's cleaning product range can be purchased from our online store .

A crack has appeared in my benchtop, is this covered under the Lifetime Warranty?

Cracking is generally not covered under the Caesarstone® Lifetime Warranty as it typically occurs due to a fabrication or installation error, or as the result of mechanical stress and does not represent a fault in the Caesarstone® product itself. If a crack does occur, please contact the kitchen company or stonemason who installed your bench top as they will be able to provide further assistance. External factors which can contribute to cracking include: Inadequate underbench support Incorrect placement of cutouts and joins Lack of consideration for thermal expansion, thermal shock or excessive heat A severe impact

What should I do if I damage my Caesarstone®?

In the unlikely event that you damage your Caesarstone®, please take note of the batch numbers of authenticity located on the underside of your material, and contact us on 1300 119 119 or contact us online . Depending on the damage, one of our experienced technical representatives will be able to advise you of your options and possible solutions.

How can I protect my bench top from chipping?

While Caesarstone® is a very robust surface to begin with - stronger than both marble and granite in fact - there are simple measures you can take to ensure chipping doesn't occur. Sharp non-radiused edge profiles should never be used. Caesarstone® recommends a minimum radius of at least 3-4mm on any edge profile. The larger the radius, the more resistance the edge will have to impact. If the benchtop incorporates an undermount sink, then the top edge of Caesarstone® sink cut out must be a minimum radius of 6mm to minimise risk of chipping should a heavy pot hit this edge. Ensure cupboards and drawers are installed correctly and don't make contact with the Caesarstone® surface when opening and closing. Take care to not drop heavy items onto a Caesarstone® benchtop.

What should I do if I chip my Caesarstone Mineral™ surfaces?

Caesarstone Mineral™ surfaces can be easily repaired. Please visit Repair a Chip for a referral to your nearest recommended service provider.

Get in Touch

Feel free to contact us with questions via our form below and we will get back to you as soon as possible. Visit our Caesarstone^® Office Locations here. Find Caesarstone^® Showroom locations here.

- 1300 119 119
- Call Now
- Warehouse 3a/3 Tiber Place,
  Moorebank Logistics Park,
  Moorebank NSW 2170
  Australia
- 1300 119 119
- sales@caesarstone.com.au
- Monday – Friday:
  9.00am – 4:00pm
- Call Now
- 86-90 Union Circuit,
  Yatala QLD 4207
- 1300 119 119
- sales@caesarstone.com.au
- Monday – Friday:
  9.00am – 4:00pm
- Call Now
- 57 Corporate Drive,
  Heatherton VIC 3202
- 1300 119 119
- sales@caesarstone.com.au
- Monday – Friday:
  9.00am – 4:00pm
- Call Now
- 14-18 Quantum Link,
  Wangara WA 6065
- 1300 119 119
- sales@caesarstone.com.au
- Warehouse & Administration Only
  Monday – Friday:
  7:00am – 3:00pm
- Call Now
- Warehouse 1,
  
  539 Grand Junction Road
  
  Wingfield SA 5013
- 1300 119 119
- sales@caesarstone.com.au
- Monday – Friday:
  9:00am – 4:00pm
  Saturday:
  9.00am – 1:00pm
- Call Now
- Unit 6/5 Hardy Road,
  Pinelands NT 0839
- (08) 8931 3778
- acgranitemarble@yahoo.com.au
- Monday – Friday:
  8.00am – 4.00pm
- Call Now
- media@caesarstone.com.au
- sales@www.caesarstone.com.au